01480 227 461 - General

info@grafhamwatercycling.com

01480 731 386 - Servicing

★ Come and celebrate our grand opening with us this Saturday 23rd May — don't miss the fun, the freebies & the hot drinks! Find out more here ★ ★ Come and celebrate our grand opening with us this Saturday 23rd May — don't miss the fun, the freebies & the hot drinks! Find out more here ★ ★ Come and celebrate our grand opening with us this Saturday 23rd May — don't miss the fun, the freebies & the hot drinks! Find out more here ★ ★ Come and celebrate our grand opening with us this Saturday 23rd May — don't miss the fun, the freebies & the hot drinks! Find out more here ★

Privacy & Cookie Policy

Grafham Water Cycling Ltd

Last updated: May 2026   |   Registered in England & Wales

1. Who We Are

Grafham Water Cycling Ltd ("we", "us", "our") operates the website at grafhamwatercycling.co.uk. We are the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact us at: info@grafhamwatercycling.co.uk

2. What Personal Data We Collect

Newsletter Sign-up

When you sign up via our website form, we collect:

  • Your email address
  • The date and time of your sign-up
  • Your IP address (stored in anonymised form — the final part is zeroed out, e.g. 86.23.45.0)
  • A record of your explicit consent

Website Usage

We also collect non-personal data automatically via cookies and similar technologies (see Section 6 for full details).

3. How We Use Your Data

We use your email address solely to:

  • Send you newsletters, event updates, and offers relating to Grafham Water Cycling
  • Communicate information about our services that you have requested

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Lawful Basis for Processing

Under UK GDPR, our lawful basis for processing your email address is:

Consent (Article 6(1)(a)) — you have freely given, specific, informed, and unambiguous consent by ticking the sign-up checkbox on our form.

You may withdraw your consent at any time (see Section 7).

5. How Long We Keep Your Data

We will retain your email address for as long as you remain subscribed to our communications. Once you unsubscribe or request deletion, we will remove your data within 30 days.

We are in the process of connecting to a dedicated email platform. When this happens, your data will be migrated and the interim database record will be deleted promptly.

6. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit.

Cookies We Use

Essential Cookies

These are necessary for the website to function and cannot be switched off. They include:

  • Session cookies — keep you logged in during a visit
  • Security cookies — protect against cross-site request forgery (set by WordPress)
  • Cookie consent cookie — remembers your cookie preferences

Analytics Cookies (if applicable)

If we use analytics tools (such as Google Analytics), these cookies help us understand how visitors use our site — for example, which pages are most visited. No personally identifiable information is collected. You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

Managing Cookies

You can control cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of our website. For guidance on managing cookies, visit: www.aboutcookies.org

7. Your Rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your personal data ("the right to be forgotten")
  • Withdraw consent — unsubscribe or ask us to stop processing your data at any time
  • Restriction — ask us to limit how we use your data
  • Portability — receive your data in a structured, machine-readable format
  • Object — object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@grafhamwatercycling.co.uk. We will respond within 30 days.

8. How to Unsubscribe

You can withdraw your consent and unsubscribe from our communications at any time by:

  • Clicking the unsubscribe link in any email we send you
  • Emailing us at info@grafhamwatercycling.co.uk with the subject line "Unsubscribe"

We will process your request within 30 days and confirm when it is done.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Your data is stored in a secure database on our website server. IP addresses are anonymised at the point of collection.

However, please be aware that no method of transmission over the internet is 100% secure.

10. Third-Party Services

Our website is built on WordPress, which may set its own essential cookies. We do not currently use third-party email marketing platforms, but when we do, we will update this policy to name them and link to their own privacy policies.

11. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: ico.org.uk

Telephone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.